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FAQ

If you have any questions that aren't answered here feel free to email me at admin@shopindieangel.com

 

How long does it take to ship my order?

Currently my processing time is 2 to 5 business days and I do not ship on weekends and not during all Federal Holidays.

Large orders and when I have sales will naturally take longer. Please understand all polishes are made to order and Im just one person!

I have an issue with my order, can I have a refund? 

At this time I do not do returns or refunds but if you are not happy with your order for any reason Im always here to help and you can email me personally at angel@shopindieangel.com so I can better assist you and get your issue resolved ASAP

Shipping errors and overages will be refunded however.

Do you need swatchers?

As of now I do not but if I do Ill make an announcement on my Instagram stories!

(@shopindieangel)

Do you ship to other countries?

Currently I don't because of the cost of shipping to other countries and the laws regarding shipping nail polish overseas.

How long have you been open?

My Etsy officially opened in August of 2018 and my website had its first sale in August of 2019.

How did ShopIndieAngel get started?

In my teens I had started experimenting with making eyeshadow's and after a few years I decided I could try to sell them on Etsy under the name JadoreNoirCosmetics which combined my love of making cosmetics along with my dark aesthetic and I loved it! That was where I first sold nail polish and the nail polish quickly became the star of my shop.

I quit Etsy for about ten years due to life and I missed it so I reopened it in the hopes people might still like my polish and after I had two thousand sales in a little over a year I guess they do! I am so grateful for everyone that has supported my shop over the years.


Are you cruelty free or vegan?

We are both cruelty free and vegan!

The only thing I test products on is myself and amazing volunteers and swatchers.

Where are you based?

We are based in northern Indiana!

 

Please note I reserve the right to cancel any order for any reasons.